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Bad news over the phone
A: Rachel? This is John Emory speaking.
B: Yes, Mr. Emory?
A: I’ve got some bad news. All the plans sent over to the McGrath Corporation have been rejected. We’re going to have to start from scratch.
B: I thought they had already agreed to everything. That’s going to take weeks to rework.

电话报忧
A：蕾茜儿？我是约翰·埃莫里。
B：什么事？埃莫里先生？
A：有个坏消息。所有送到麦克格拉斯的计划统统被打回来了。我们还得从头开始。
B：我以为我们每项都被认可了。要从来得好几个星期呀。

(Source: wwenglish.com)

Asking about some old files
A: Hi, John? It’s Susan Miller.
B: Hi, Susan. What’s up?
A: Do you know where that memo about office procedures is? I want to give my secretary a copy.
B: I’m sorry. I have no idea. I haven’t seen that for ages.

寻找旧文件
A：你好，约翰？我是苏珊·米勒。
B：嗨，苏珊。什么事？
A：你知道办公室规程的备忘录在哪吗？我要给我的秘书一份。
B：对不起，我不知道。我已经好久没见过那东西了。

(Source: wwenglish.com)

Speaking with an anger client
A: Hello. I need to speak with Allan Cartwright.
B: This is he. May I help you?
A: I certainly hope so, I am about to stop doing business with your office.
B: I’m very sorry, Madam. Can you tell me what the problem is over the phone or would you like me to go to your office?

让客户息怒
A：你好，我想找阿伦·卡特莱特讲话。
B：我就是，我能效劳吗？
A：我当然希望如此。我要停止和你们做生意了。
B：非常抱歉，夫人。您能在电话里告诉我是什么问题吗？或者您希望我到您办公室去一趟？

(Source: wwenglish.com)